Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information

• Full name
• Email address
• Phone number
• Mailing or billing address
• Date of birth (when required for specific services)
• Nationality and passport or ID details (for guest registration as required by Lebanese law)

Reservation & Stay Information

• Check-in and check-out dates
• Room preferences and special requests
• Number of guests and guest names
• Dining and event reservations
• Payment and billing information

Technical & Usage Data

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or search terms
• Cookie and tracking identifiers

Communication Data

• Correspondence via email, phone, or contact forms
• Newsletter subscription preferences
• Feedback, reviews, and survey responses

2. How We Use Your Information

We process your personal data for the following purposes:

• Reservations & Services: To process bookings, manage your stay, and fulfil dining or event reservations at Tilal Bzommar, the Piano Bar, and other hotel facilities.
• Communication: To respond to enquiries, send booking confirmations, and provide pre-arrival or post-stay information.
• Newsletter & Marketing: To send promotional offers, event invitations, and hotel news — only with your explicit consent. You may unsubscribe at any time.
• Guest Experience: To personalise your stay, remember your preferences, and improve our services based on feedback.
• Legal Compliance: To meet obligations under Lebanese hospitality and data protection regulations, including guest registration requirements.
• Security: To protect against fraud, unauthorised access, and to ensure the safety of our guests and premises.
• Analytics: To understand website usage patterns and improve the functionality and content of our site.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the website to function correctly (e.g., session management, booking functionality).
• Analytics Cookies: Help us understand how visitors interact with our website, enabling us to improve performance and content.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness, only with your consent.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information. We may share data with trusted third parties only when necessary:

• Payment Processors: To securely process credit card and online payment transactions.
• Booking Platforms: Third-party reservation systems that facilitate your booking.
• Service Providers: Trusted partners who assist with email delivery, website hosting, and analytics — bound by strict confidentiality agreements.
• Legal Authorities: When required by law, regulation, or valid legal process.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:

• Reservation and stay records are retained for up to 7 years for legal and accounting purposes.
• Newsletter subscriber data is kept until you unsubscribe or request deletion.
• Website analytics data is retained in anonymised form for up to 26 months.
• Communication records are retained for up to 3 years after the last interaction.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request the erasure of your personal data, subject to legal retention obligations.
• Restriction: Request that we limit the processing of your data under certain circumstances.
• Objection: Object to the processing of your data for marketing purposes at any time.
• Portability: Request your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw previously given consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure storage systems with restricted access controls.
• Regular security assessments and staff training on data protection practices.
• PCI DSS compliance for payment card handling.

While we take every reasonable precaution, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of your data.

8. Children's Privacy

Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can take appropriate action.

9. External Links

Our website may contain links to third-party websites, including social media platforms, map services, and booking partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: